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📘 How to Download Your Completed Files

Overview

Once your case is finished, CAE Dental provides your final design files directly through your account dashboard. This guide explains where to find your completed cases, how to download your files, and what to do if you need alternate formats or revisions.

📂 Where to Find Your Completed Files

1. Log In to Your Account

  • Visit caedental.com
  • Click My Account
  • Enter your email and password

2. Navigate to Your Orders

Go to:
My Account → Orders

You’ll see a list of all active, completed, and past cases.

3. Locate the Completed Case

Look for the status labeled:

  • Completed
  • Delivered
  • Invoiced

Click the order number to open the Order Details page.

📥 How to Download Your Files

Inside the Order Details page, scroll to the section labeled:

  • Designed Files
  • Screenshots
  • Completed Files

You’ll typically see links for:

  • 🦷 STL files (upper, lower, bite, final design)
  • 🧩 Zip Files
  • 🖼 Preview images (if provided)
  • 📄 PDF reports (if included)

Click each file to download it directly to your device.

📦 Common File Types You May Receive

File TypePurpose
STLFinal crown, bridge, splint, denture, or implant design
ZIPBundled files for full‑arch or multi‑unit cases
PTSMargin line based Point Cloud
PDFDesign preview, notes, or verification
XMLDetailed TXT file for manufacturer use

🧪 Verifying Your Files

After downloading, you can open the files in:

  • Your CAD software
  • Your 3D printer software
  • Your milling CAM software
  • Any standard STL viewer

Check for:

  • Proper margins
  • Correct occlusion
  • Accurate contacts
  • Correct implant interface (if applicable)

If anything looks off, you can request a revision.

🔄 Need a Revision?

If you need adjustments:

  1. Return to the Order Details page
  2. Scroll to the notes or communication section
  3. Describe the revision clearly
  4. Upload any supporting files (new bite, photos, screenshots)

See: How to Request a Revision or Adjustment

⚠️ If You Don’t See Your Files

This may happen if:

  • The case is still processing
  • Additional files are needed
  • A revision is in progress
  • The case was completed but not yet released

If the case shows Completed or Invoiced but no files appear, contact support.

🚀 Tips for Smooth Downloads

  • Use a stable internet connection
  • Download files on a computer rather than a mobile device
  • Keep your browser updated
  • Store files in organized patient folders
  • Verify file compatibility with your printer or mill

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