Design Warranty & Remake Policy

OUR DESIGN GUARANTEE

CAE Dental will refund, replace or repair the defective design at CAE Dentals discretion. Most cases are kept Digitally for a period of 5 years, if a new design needs to be fabricated a new digital impression or scan in most circumstances is unneeded and case can be restored using the digital file. Please inquire for further information.

You have 30 days from the requested due date or from the date of the final design to fabricate the restoration we design.  After 30 days you will incur a redesign charge if the design was not to your satisfaction.

All refunds are limited to the amount of the invoice.  CAE Dental reserves the right to determine if guarantee is applicable.

What’s NOT Covered:

  • Cash Refund for work completed
  • Cost for removal or re-insertion
  • Cost for incidental or consequential damages, including inconvenience, lost chair-time, transportation costs, lost wages, pain and suffering, or loss of profits.
  • Repairs of appliances partially fabricated or completely fabricated by another laboratory other than CAE Dental
  • If new scans / impression’s are taken or prep has been altered, the warranty for the design becomes void and new charges will be incurred for a new restoration.
  • If customer chooses to go forward with a treatment option that is not recommended by CAE Dental this guarantee becomes void. Customer will be informed of this risk in advance.

Information pertaining to the Warranty & Remake policy is subject to change without prior notice