Design Warranty & Remake Policy

TERMS OF SERVICE AND WARRANTY AGREEMENT

1. DESIGN QUALITY ASSURANCE AND WARRANTY CAE Dental (“Company”) is committed to ensuring the integrity, functionality, and quality of all digital design files and products. The Company, at its sole discretion, offers a limited warranty which may include a refund, replacement, or repair for defective designs, subject to the conditions outlined herein.

2. DIGITAL FILE STORAGE POLICY The Company shall maintain a digital archive of Computer-Aided Design (“CAD”) and Computer-Aided Manufacturing (“CAM”) files for a period of seven (7) years, subject to account status and activity. Access to these files is contingent upon the following conditions:

• Accounts in good standing with an active order placed within the last sixty (60) days shall retain access to stored files.
• Accounts with no new orders placed within sixty (60) days will have restricted access to stored files.
• Accounts with no new orders placed within ninety (90) days shall be deemed inactive, and all stored files will be permanently deleted and irretrievable. For further inquiries regarding file retention, the customer must contact the Company.

3. DESIGN USE AND MODIFICATION PERIOD The customer shall have thirty (30) days from the final design completion date or requested due date to fabricate the designed restoration. Any dissatisfaction arising beyond this timeframe shall be subject to a redesign fee.

4. ORDER CANCELLATION POLICY Design orders must be canceled within one (1) hour of submission. Orders not canceled within this timeframe shall be subject to the full design charge, regardless of subsequent modifications or cancellations.

5. REFUND AND CHARGEBACK POLICY Refunds, where applicable, shall be limited strictly to the invoice amount. In cases where a refund is processed for a credit card transaction, the processing fee incurred by the card issuer will not be refunded. The Company reserves the right to determine the applicability of a refund or credit under this agreement.

6. EXCLUSIONS AND LIMITATIONS The following circumstances are expressly excluded from coverage under this Agreement:

• Cash Refunds: The Company does not issue cash refunds for completed work.
• Removals and Reinsertions: Costs associated with removal or reinsertion of products are not covered.
• Consequential or Incidental Damages: The Company shall not be liable for loss of revenue, lost chair time, transportation costs, lost wages, pain and suffering, or any incidental damages arising from the use of its products.
• Third-Party Modifications: Designs or appliances modified, repaired, or altered by third-party laboratories are not covered under this policy.
• Incomplete Removable Prosthetic Information: All critical data related to removable prosthetics (e.g., midline, vertical plane, bite registration, mold selection) must be provided at the time of order. Failure to do so shall result in a full redesign charge.
• Altered Preps or New Scans: The warranty shall be void if new scans or impressions are taken, or if the original preparation has been altered post-design completion.
• Non-Recommended Treatment Options: If a customer elects to proceed with a treatment option contrary to Company recommendations, this warranty shall be rendered null and void. The customer shall be informed of this risk prior to proceeding.
• File Format Conversions: The Company does not diagnose or validate files during conversion. Mesh and DME file conversions are provided “as-is” and are non-refundable.
• Design Turnaround Times: While the Company endeavors to meet requested turnaround times, delivery dates are estimates and not guaranteed. The customer acknowledges that delays do not constitute grounds for refunds or order cancellation.

7. DIGITAL GOODS LICENSE AGREEMENT All digital products provided by CAE Dental are licensed, not sold. By purchasing digital products, the customer is granted a limited, non-exclusive, non-transferable, and revocable license to use the product under the following conditions:

• The customer shall not distribute, resell, sublicense, or otherwise transfer the digital files to third parties.
• The digital files shall not be modified, reverse-engineered, or used to create derivative works without prior written authorization from the Company.
• The license shall immediately terminate upon violation of these terms, at which point the customer must cease all use of the digital files and destroy all copies in their possession.

8. GENERAL TERMS AND MODIFICATIONS CAE Dental reserves the right to amend this Terms of Service and Warranty Agreement at any time without prior notice. Continued use of Company services constitutes acceptance of any modifications. For the latest version of this Agreement, customers should refer to the Company’s official website or contact customer service.

By placing an order, the customer acknowledges and agrees to the terms set forth in this Agreement.