Design Warranty & Remake Policy
OUR DESIGN GUARANTEE
CAE Dental will refund, replace or repair the defective design at CAE Dental’s discretion. Designed/CAM files are kept digitally for a period of 7* years for retrieval, if a new design needs to be fabricated ( within 2 years of original order) a new digital impression or scan in some circumstances is unneeded and the case can be restored using the digital file.
*Accounts in good standing with active orders placed within the last 60 days will have access to digital file storage. If no new orders are placed within 60 days, access to the files will become restricted. If no new orders are placed within 90 days your account becomes classified as inactive, the files will then be permanently removed and cannot be retrieved. For more information, please inquire.
You have 30 days from the requested due date or from the date of the final design to fabricate the restoration we design. After 30 days you will incur a redesign charge if the design was not to your satisfaction.
If a design order needs to be canceled, please do so within 1 hr of submission, otherwise, a full design charge will be incurred.
All refunds are limited to the amount of the invoice. CAE Dental reserves the right to determine if the guarantee is applicable.
What’s NOT Covered:
- Cash Refund for work completed
- Cost for removal or re-insertion
- Cost for incidental or consequential damages, including inconvenience, lost chair time, transportation costs, lost wages, pain, and suffering, or loss of profits.
- Repairs of appliances partially fabricated or completely fabricated by another laboratory other than CAE Dental
- Removable Prosthetic Designs: Please ensure all critical information related to the design is included, such as Midline, Vertical Plane, Proper Bite, Mold Selection, Setup, etc. Failure to provide this information and subsequently requesting a redesign will result in a full redesign fee. If the case is designed based on the provided information and changes are requested afterwards, a partial redesign fee will be applied.
- If new scans/impressions are taken or prep has been altered, the warranty for the design becomes void and new charges will be incurred for a new restoration.
- If a customer chooses to go forward with a treatment option that is not recommended by CAE Dental this guarantee becomes void. Customers will be informed of this risk in advance.
- If we are converting files please note that we do not diagnose the file you have, please be sure you know what you are purchasing when placing an order. Conversion is non-refundable.
- Although we do our best to return designs on time and on the dates requested, there is no guarantee that they will be returned on those dates and the customer takes full assumption of this when placing orders.
Information pertaining to the Warranty & Remake policy is subject to change without prior notice