📘 How to Request a Revision or Adjustment

Overview

CAE Dental offers free revisions and adjustments to ensure your final design meets your clinical and esthetic expectations, if requested within allowed timeframe and off the original scans. This guide explains how to request a revision, what information to include, and how to avoid delays in the adjustment process.

🔄 When to Request a Revision

You may request a revision if:

• The design needs occlusal adjustments
• Margins need refinement
• Contacts are too tight or too light
• Aesthetic changes are needed (shape, contour, translucency)
• Implant screw‑channel angulation needs modification
• The patient requests a different look
• You need a different material or design option

Revisions are a normal part of the workflow — especially for anterior, implant, and full‑arch cases.

🧭 Step‑by‑Step: How to Request a Revision

1. Log In to Your Account

• Visit caedental.com
• Go to My Account → Orders

2. Open the Case

Click the order number for the case you want revised.
This opens the Order Details page.

3. Scroll to the Communication or Notes Section

You’ll see a field labeled:

• “Request Redesign”
• “Add a Comment”

This is where you submit your revision request.

4. Describe the Revision Clearly

Provide specific, actionable instructions such as:

• “Tighten mesial contact slightly.”
• “Reduce occlusion on #30 by 0.2mm.”
• “Increase translucency on the incisal third.”
• “Move midline 1mm to the patient’s left.”
• “Adjust emergence profile for better tissue support.”
• “Correct screw‑channel angulation.”

Tip:

Clear, concise instructions = faster turnaround.

5. Upload Supporting Files (If Needed)

You can attach:

• Photos
• Markups or screenshots

Upload these directly inside the order page under Upload Additional Files.

Please Note: If a redesign is requested using new scans then a redesign will not be performed. New scans need to be treated as a NEW case.

6. Submit the Request

Once your notes and files are added, our design team is automatically notified.
You’ll receive an update when the revised design is ready.

⏱ Revision Turnaround Times

Most revisions are completed within:

• 12–24 hours for simple adjustments
• 24–48 hours for implant or multi‑unit cases
• 48–72 hours for full‑arch or complex esthetic revisions

Providing clear instructions helps keep turnaround fast.

⚠️ Common Issues That Delay Revisions

Avoid:

• Vague instructions (“Make it better”)
• Missing new bite scans when occlusion changes
• No photos for esthetic corrections
• Missing implant system/platform details
• Uploading files without explaining what changed

These often require clarification before we can proceed.

🚀 Tips for the Smoothest Revision Process

• Be specific about what needs to change
• Upload photos or screenshots with markup
• Provide a new bite scan if occlusion is being corrected
• Note whether the patient has seen the design
• Mention if the revision is urgent