📘 How Store Credit Works

Overview

Store credit allows you to pay for CAE Dental services using credit applied to your account. This guide explains how store credit is earned, how it’s applied, where to find your balance, and how it interacts with autopay and pay‑per‑case billing.

💰 What Is Store Credit?

Store credit is a balance on your account that can be used to pay for future cases.
It works like a digital wallet — whenever you have credit available, it automatically applies at checkout.

🧩 How You Can Receive Store Credit

1. Referral Rewards

If your account participates in a referral program, you may receive store credit when a referred practice or lab submits cases.

2. Promotions or Bonuses

Occasionally, CAE Dental may issue store credit during special promotions or loyalty events.

3. Adjustments or Courtesy Credits

Support may add store credit to your account in situations such as:

• Billing corrections
• Service adjustments
• Courtesy credits for delays or issues

4. Manual Credits (If Applicable)

Some accounts may receive manually added credit from administrative arrangements.

📍 Where to View Your Store Credit Balance

You can check your balance anytime:

1. Log in to caedental.com
2. Go to My Account
3. Look for Profile -> Store Credit

Your available credit will be displayed clearly.

🛒 How Store Credit Is Applied

Automatic Application

Store credit automatically applies to your order before any card is charged.

Order of operations:

1. Store credit is applied first
2. Remaining balance (if any) is charged to your default payment method

You don’t need to manually select it — it works automatically.

📦 How Store Credit Works With Different Billing Methods

Pay‑Per‑Case Users

• Store credit appears at checkout for use
• If the credit covers the full amount → no card is charged
• If the credit covers part of the amount → the remainder is charged to your card

Weekly Autopay Users

• Store credit is applied to your weekly invoice if selected in your store credit options
• Any remaining balance is charged during the autopay cycle
• You’ll see store credit reflected on your invoice summary

🔄 Does Store Credit Expire?

Store credit does not expire unless stated in a specific promotion.
Standard referral and courtesy credits remain active indefinitely.

⚠️ Common Questions

Can store credit be refunded to a card?

No — store credit is non‑refundable and can only be used toward CAE Dental services.

Can I choose not to use store credit?

Yes, store credit has to be manually selected if you want to use for a specific case.

Can store credit be transferred to another account?

No — store credit is tied to your specific account.