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📘 Billing, Payments & Autopay Options

Overview

CAE Dental offers flexible billing and payment options to support both dental practices and labs. This guide explains how billing works, how to manage your payment methods, and how to enable weekly autopay or pay‑per‑case options.

💳 Payment Methods We Accept

CAE Dental supports multiple secure payment options:

  • Credit / Debit Cards (Visa, Mastercard, AmEx, Discover)
  • Saved cards for faster checkout
  • Autopay (weekly)
  • Store credit (if applicable)

All payments are processed securely through our encrypted payment gateway.

📂 Where to Manage Your Billing Information

1. Log In to Your Account

  • Visit caedental.com
  • Go to My Account → Billing or Payment Methods

2. Update or Add a Payment Method

You can:

  • Add a new card
  • Remove an old card
  • Set a default payment method
  • Enable or disable autopay

🧾 Understanding Your Billing Options

1. Pay‑Per‑Case

You pay for each case individually during checkout.

Best for:

  • Low‑volume users
  • Occasional case submissions
  • Practices that prefer manual control

2. Weekly Autopay

Your cases are billed automatically once per week.

Best for:

  • High‑volume practices
  • Dental labs
  • Offices wanting simplified accounting
  • Teams submitting multiple cases daily

How It Works

  • Submit cases normally
  • No payment required at checkout
  • All completed cases for the week are billed together
  • You receive a weekly invoice summary

3. Store Credit (If Enabled)

Some accounts may have store credit available.

Store credit is:

  • Shown for use at checkout
  • Visible in My Account → Store Credit

📅 Invoices & Receipts

Where to Find Them

Go to:
My Account → Orders → Order

You can:

  • View / Print invoice
  • Track past payments

📅 Statements

Where to Find Them

Go to:
My Account → Statements

You can:

    • View / Print Statement(if applicable)

⚠️ Common Billing Issues & How to Fix Them

1. Payment Declined

Possible causes:

  • Expired card
  • Insufficient funds
  • Bank security block

Fix: Update your card or contact your bank.

2. Autopay Not Running

Check:

  • Default card is active
  • Card has not expired
  • Autopay toggle is enabled

3. Missing Invoice

Invoices may be delayed if:

  • A case is still in revision
  • A case is awaiting additional files
  • The weekly billing cycle has not closed yet

4. Duplicate Charges

Rare, but can occur if:

  • A case was resubmitted
  • A payment was retried after a gateway timeout

Fix: Contact support for immediate correction.

🚀 Tips for Smooth Billing

  • Keep your default card updated
  • Enable weekly autopay for high‑volume workflows
  • Download invoices monthly for accounting
  • Use store credit when available
  • Contact support if anything looks unusual
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